EVO

Evo is a modern digital solution bringing convenience and transparency to the property maintenance sector for both tenants and landlords

The Challenge

Making renters feel like they belong in their home. How can we reduce first-time fix rates for repairs in the home and how do we make home repairs quicker, more efficient and less costly for residents and landlords alike?

The Solution

Merging the instant response you’d expect from Deliveroo or Uber with the concierge service that a company such as AMEX would provide in one app. Tenants raise an issue and are swiftly connected to someone who can fix their problem. Problems can be initially triaged and responded to via video call, which saves time and money on costly call-outs for small issues. Where call-outs are required, users can determine appointment times and review the history of repairs and maintenance within their home.

The Outcomes

EVO’s first-time fix rate (industry standard metric) is 92.5%, meaning they resolve over 90% of issues immediately after being called. Their current monthly net promoter score is +67, compared to industry score of -11.  EVO manages 1000’s of properties around London and the South West, with a pending launch over the rest of the country. Since working with MOHARA, EVO’s valuation has doubled in the space of eight months.